Refund policy
At PAWSHCO, every piece is created with care and attention to detail. Please read this policy before placing your order.
1. Before You Order
Pet clothing sizes can vary depending on your pet’s body shape. Before ordering, please use our Size & Fit Guide to measure your pet’s neck, chest, and back length.
If your pet falls between two sizes, we recommend choosing the larger size. If you need assistance, please contact us via WhatsApp before placing your order.
2. Return and Exchange Request Period
For orders delivered within India, an eligible return or exchange request must be raised within 7 days of delivery.
For international orders, an eligible return or exchange request must be raised within 14 days of delivery.
The applicable period begins on the date shown as delivered by the courier.
3. Exchanges and Store Credit
Eligible products may be exchanged for another available size or returned for PAWSHCO store credit.
We do not offer cash refunds for change of mind, incorrect size selection, incorrect measurements, or personal preference.
Size exchanges are subject to availability. If the requested size is unavailable, store credit for the eligible product value will be issued. Store credit will remain valid for 6 months from the date of issue.
4. Eligibility Conditions
To qualify for an exchange or store credit:
• The request must be submitted within the applicable return period.
• The product must only have been tried on briefly for fitting.
• The product must be unworn, unused, unwashed, and unaltered.
• All original tags and packaging, including the dust bag, must be intact.
• The product must be free from pet hair, odour, stains, damage, or other signs of use.
• Proof of purchase and the order number must be provided.
• For a sizing issue, we may request a clear photograph showing the fit.
All returned products are inspected before an exchange or store credit is approved.
5. Return and Replacement Shipping
For exchanges or returns caused by incorrect sizing, measurements, change of mind, or personal preference, the customer is responsible for:
• The cost of returning the original product to PAWSHCO.
• The shipping cost of sending the replacement product.
• Any applicable customs duties, import taxes, or related international charges.
Original shipping charges, customs duties, and import taxes are non-refundable.
6. Incorrect, Damaged, or Defective Products
If you receive an incorrect, damaged, or defective product, please contact us within 48 hours of delivery.
Please provide:
• Your order number.
• Clear photographs or video showing the issue.
• Photographs of the original packaging, where applicable.
Once the issue has been verified, PAWSHCO will cover the applicable return and replacement shipping charges.
A replacement will be offered subject to availability. If a replacement is unavailable, we will offer store credit or a refund to the original payment method.
7. Products Not Eligible for Return or Exchange
The following products cannot be returned or exchanged:
• Sale or clearance products.
• Customised, personalised, or made-to-measure products.
• Products returned after the applicable return period.
• Products that have been worn beyond a brief fitting.
• Products that have been washed, altered, stained, or damaged.
• Products with pet hair, odour, or other signs of use.
• Products returned without their original tags, packaging, and dust bag.
Sale and clearance purchases are final unless the product received is incorrect, damaged, or defective.
8. Colour and Handcrafted Variations
Product colours may appear slightly different because of screen settings, device displays, or photography lighting.
As our products are handcrafted, minor variations in fabric texture, embroidery placement, colour tone, and finishing may occur. These natural variations are not considered defects.
9. How to Submit a Request
To request a return or exchange, contact us within the applicable period:
Email: support@thepawshco.com
WhatsApp: +91 88002 09379
Please include your order number, the reason for your request, and any required photographs.
If approved, return instructions and the return address will be provided. Products sent back without prior approval may not be accepted.
10. Processing
After the returned product is received and inspected, we will notify you whether the exchange, store credit, or eligible refund has been approved.
Approved exchanges will be dispatched subject to availability. Store credits and eligible refunds will normally be processed within 7–10 business days.
Any refund processing time after approval may depend on the customer’s bank or payment provider.
Nothing in this policy limits any mandatory consumer rights available under applicable law.